Refund Policy

1. Refund Eligibility

Customers may submit a refund request within seven calendar days of their first subscription purchase.

Refund requests are reviewed individually and are not automatically approved.

A refund may be considered when:

• You were charged more than once for the same purchase.
• You were charged an incorrect amount.
• A verified technical issue prevented you from accessing the paid service.
• You contacted our support team within seven calendar days of your first purchase.

2. Non-Refundable Payments

Except where required by applicable law, refunds may not be granted in the following situations:

• The refund request was submitted more than seven days after the first purchase.
• A significant amount of AI credits or platform resources has already been used.
• The customer changed their mind after using the service.
• The subscription renewed because it was not canceled before the billing date.
• The account was suspended for fraud, abuse, illegal activity, or violation of our Terms of Service.

3. Subscription Cancellations

RankNova AI subscriptions may renew automatically at the end of each billing period unless canceled before the renewal date.

You may cancel your subscription through your account dashboard or by contacting our support team.

Cancellation prevents future charges. It does not normally provide a refund for the current or previous billing period.

4. Technical Problems

If a technical issue prevents you from using the service, please contact our support team before requesting a refund.

Include your account email, a description of the issue, relevant screenshots, and any error messages.

We will make a reasonable effort to resolve the problem. If we cannot restore access to the paid service, we may offer a refund, service credit, or another appropriate solution.

5. How to Request a Refund

Send your request to:

support@ranknovaia.com

Please include:

• Your full name.
• Your account email address.
• The transaction date and amount.
• Your invoice or payment reference.
• The reason for your refund request.

6. Refund Processing

We aim to review complete refund requests within five to ten business days.

Approved refunds will normally be returned to the original payment method.

Your bank or payment provider may require additional business days to display the funds in your account.

7. Chargebacks

Please contact us before opening a payment dispute or chargeback. We may be able to resolve the issue faster.

Fraudulent or abusive chargebacks may result in account suspension or termination.

8. Changes to This Policy

We may update this Refund Policy when our services, billing practices, or legal obligations change.

Any updated version will be published on this page with a revised “Last updated” date.